Cancellation and Refund Policy for Digital Marketing Services with Christ X Marketing
Thank you for choosing CXM Ventures Private Limited for your digital marketing services. We are committed to providing the highest quality services and ensuring a positive experience for our clients. Please carefully review our detailed cancellation and refund policy below. By engaging with our services and signing the service agreement, you acknowledge and agree to the terms set forth in this policy.
1. No Refund Policy
Once the service agreement is signed and payment has been made, no refunds will be provided under any circumstances. This includes all payments made for subscription-based services, advertisement budgets, and any associated fees. The payment obligations outlined in the agreement are non-refundable, even if services are not fully utilized during the billing cycle. We encourage all clients to thoroughly review the agreement, the scope of services, and the terms of payment before committing to any payments.
This no-refund policy ensures clarity for both parties and supports the efficient allocation of resources required to execute and deliver the best marketing results for your business. If, at any time, you have concerns regarding the terms or wish to make adjustments, we strongly recommend addressing them before committing to any payment.
2. Cancellation of Services
As a client, you have the right to cancel the digital marketing services at any time by providing written notice to CXM Ventures. However, please note that cancellation will not entitle you to a refund for any payments already made or for any services rendered up to the point of cancellation. The cancellation notice should be submitted in writing (via email or other documented means) and must be received before the next billing cycle to ensure services will cease at the appropriate time.
In the event of cancellation, the digital marketing services will continue to be provided until the end of the current billing cycle. For instance, if you cancel after the start of a billing cycle, services will continue to be provided throughout the entire cycle, and no prorated refunds will be issued for unused portions of the service period.
3. Authorization of Work
By engaging with our services, you acknowledge that any work or services authorized by an employee or representative of CXM Ventures is valid and binding. Authorization may come from various forms of communication, including but not limited to WhatsApp messages, emails, official letters, or other forms of documented communication, provided that they can be verified as valid and legitimate.
Once a service is authorized by CXM Ventures, either verbally or in writing (or any other valid means of communication), it is considered as confirmation to proceed with the work. This authorization is binding, and payment for the service cannot be refunded once it has been authorized, regardless of whether the service has been completed or not.
4. Refunds in Exceptional Circumstances
While our standard policy is to not issue refunds, there may be certain exceptional circumstances where a refund might be considered. However, these circumstances must be discussed, agreed upon in advance, and documented in writing. Such situations could include:
- Non-usage of funds: If an agreed-upon budget, such as an advertisement budget, is not used due to specific, verifiable reasons (for example, technical issues, campaign underperformance, or lack of advertising opportunities), a potential refund or adjustment to future services may be considered. However, any such refund will require prior written agreement between both parties and must be clearly outlined in the terms of the refund arrangement.
- Agreement-based exceptions: In certain cases, if a specific agreement or arrangement was made prior to signing the contract regarding refund policies, these exceptions will be respected. Such instances may relate to unused funds or circumstances where the marketing services were not delivered as per the agreed scope.
It’s important to note that any potential refund under these exceptional circumstances is subject to the discretion of CXM Ventures, and a formal discussion and written agreement must be reached between both parties before any payment adjustments or refunds are made.
5. Mistaken Payments and Refunds
In the case of mistaken payments, CXM Ventures will evaluate and consider refunds on a case-by-case basis. A mistaken payment could occur if, for example, an incorrect amount is paid, or an extra payment is made by accident. To be eligible for a refund under this situation, the client must provide clear proof that the payment was made in error. This may include bank transaction records, payment receipts, or any other relevant documentation.
Mistaken payments will be reviewed, and a refund may be processed once CXM Ventures verifies the error. Please note that this policy does not extend to refund requests for services already authorized and rendered, as described in Section 3. Refunds will only be processed for payments made by mistake.
6. Unused Funds
In some cases, funds allocated for specific marketing efforts, such as advertising budgets, may go unused. If this occurs, a discussion may be initiated to determine the possibility of a refund or to apply the unused funds toward future services. However, as with all exceptions, any decision regarding unused funds will require prior written agreement between CXM Ventures and the client.
Refunds for unused funds or unused services will only be considered under the following conditions:
- The funds have not been spent on advertising or other marketing efforts as per the agreed-upon strategy.
- There is clear evidence that the funds were not utilized for the marketing campaigns, and the client has provided the necessary documentation or proof that no expenses were incurred.
- Any refund for unused funds must be agreed upon in writing between the client and CXM Ventures, and must be reflected in an official amendment to the service agreement.
We emphasize that the refund for unused funds is not guaranteed and will be subject to the conditions outlined in this policy.
7. Client’s Responsibilities
As the client, it is your responsibility to fully understand the scope of the project, the agreed-upon marketing strategies, and the budget allocation prior to signing the service agreement. It is crucial to review the details of the agreement and ensure that all expectations are clearly defined before payments are made. Once the agreement is signed and payment is processed, it is assumed that you are satisfied with the terms and the marketing services that will be provided.
Additionally, the client is responsible for providing timely and accurate information as required for the successful execution of the marketing campaigns. This may include providing access to necessary platforms, sales data, or any other requested information in a timely manner. Delays or lack of communication from the client’s side may impact the results of the marketing efforts and will not be grounds for a refund or adjustment to the service fees.
8. Scope of Work and Adjustments
Any additional services outside the agreed-upon scope of work that are requested after the service agreement is signed must be discussed and mutually agreed upon before work commences. These additional services may involve extra costs and, depending on the nature of the work, may require an updated agreement to reflect these changes.
In the event that the scope of work needs to be adjusted (for example, if new marketing objectives or channels are introduced), both parties must discuss and finalize the changes before services are provided. No refunds will be issued for services rendered prior to the agreed changes.
9. Dispute Resolution and Mediation
If any disputes arise regarding refunds, cancellations, or the fulfillment of services, CXM Ventures encourages open communication to resolve issues in a professional and timely manner. In cases where a resolution cannot be reached, both parties may seek mediation through an agreed-upon third party to facilitate a fair outcome. The terms and conditions of such mediation will be defined at that time.
10. Amendment to Terms
CXM Ventures reserves the right to amend, modify, or update this Cancellation and Refund Policy at any time. Any amendments will be communicated to the client, and the revised policy will apply to all future engagements after the date of the update. The client is encouraged to regularly review these terms and conditions to stay informed of any changes.
Conclusion
By signing the service agreement and proceeding with payment, you agree to adhere to this Cancellation and Refund Policy. We understand that flexibility and transparency are important, and we are committed to working with you to address any concerns in a timely and professional manner. However, as per the terms outlined above, all payments are non-refundable unless otherwise explicitly stated in a separate written agreement regarding specific conditions.
If you have any questions or concerns regarding this policy, please feel free to contact CXM Ventures directly. We are here to support you and ensure that your experience with us is a success.
Thank you for your trust in CXM Ventures. We look forward to helping your business grow and succeed through our digital marketing services.